You are here

Top Hotel Concierge Interview Questions

  • How does travel high season affect your work?
  • Describe a typical day at your current/previous job. How do you prioritize your work?
  • Give me an example of when you thought outside of the box. How did it help your employer?
  • What's the most challenging aspect of being a concierge?
  • How has your training or work experience prepared you to be an effective hotel concierge?
  • Share an experience you had in dealing with a difficult person and how you handled the situation.
  • What is the key to success when communicating with the public.
  • Name a time when your patience was tested. How did you keep your emotions in check?
  • Share an effective method you have used to provide patrons with information about local features.
  • Describe a time you worked with colleagues to meet a goal on a tight deadline.
  • Share an experience when you applied new technology or information in your job. How did it help your company?
  • Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.)
  • Provide an experience in which you were sensitive to somone's needs or feelings. How did your helpfulness affect your work environment?
  • Share an example of when you went above and beyond the "call of duty". (Look for answers that show the candidate is dependable.)
  • Recall a time you resolved a situation with a difficult coworker.
  • How would you get to know your colleagues during your first week on the job?
  • Hotel concierges often “work” a few extra unpaid hours to make sure they can give sound advice on local museums, restaurants, etc. What would motivate you to do this?
  • When are you allowed to say “no” to a guest's request?
  • A guest tells you that they're celebrating a special occasion, such as a child's birthday, or a wedding anniversary. What can you do to enhance their experience at your hotel?
  • Which city tours do you recommend?
  • How often do you have to handle sensitive information? What does discretion mean to you?
  • Tell me about an experience in which you analyzed information and evaluated results to choose the best solution to a problem.
  • Provide an experience in which your ability to actively find ways to help people improved your company or your own work ethic.
  • Tell me how you organize, plan, and prioritize your work.
  • Describe a time when you successfully provided personal assistance to a coworker or patron.
  • What are some popular local options for entertainment?
  • Provide an example of a time when you were able to demonstrate excellent listening skills. What was the situation and outcome?
  • How would you describe your customers? What are their typical needs and expectations?
  • Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant?
  • What is the most unusual request you've ever received from a hotel guest? How did you handle it?