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Operational and Situational as Waiter Or Waitress Job Interview Questions

  • How would you deal with a demanding customer?
  • What would you do if your car broke down on the way to work?
  • What hours are you available to work?
  • How would you rate your upselling skills?
  • How would you handle getting a bad tip?
  • What would you if your customer tried to combine some special offers that can't be combined?
  • What do you know about our main competitors?
  • Have you dined at our establishment before?
  • How do you feel about sharing tips/tip sharing?
  • What are your feelings on tip sharing?
  • What is your experience with customer service and how does that relate to this position?
  • What made you want to work in the restaurant industry?
  • Describe your last dining experience and how it could have been improved.
  • Are you comfortable working in a fast paced, demanding environment?
  • Do you have any mnemonic tools you use to remember orders?
  • What are some food trends that you've recently noticed?
  • Recall a time a team member wasn't doing their share of the work. How did you handle it?
  • How do you stay organized while taking orders?
  • Do you consider yourself a patient person?
  • Recall a time you handled a customer complaint. What was the situation and outcome?
  • What made you apply here compared to other restaurants?
  • What do you think are the most important qualities in a server?
  • Tell me about a time you gave excellent customer service.
  • Are there any people you refuse to serve?
  • How do you feel about a customer that doesn't leave a big tip?
  • What wines do you often recommend to your customers?
  • What are your career goals and how long do you plan on staying?
  • Have you dined with us before? What do you think we could do better?
  • Do you have any food allergies?
  • Tell me about a time you made a customer service mistake.